RB
Renza B
1 reviews | Active since Jul 2017
22 Jul 2017, 21:42
Account debacle
<p>After an upgrade being double debited for two devices and other issues. Vodacom doesnt care line responds: Your query has been escalated to a support specialist. Your ref number is:1- ********** ********** Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom</p> <p>Well Iast invoice for incorrect charge going off my bank account and next billing still same double debit. Who can help?</p>
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Jul 2017, 09:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2017, 09:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jul 2017, 10:02Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Vodacom's reply24 Jul 2017, 10:02
Official
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
RB
Renza B's updateReviewer Update
24 Jul 2017, 10:33Good day,
This is so wrong. You invite me to upgrade before the contract anniversary date which is clearly now a sales ploy. When I upgrade you now tell me me I need to pay for both units, only with one contract in place. This has never happened before in all my years with Vodacom - how is this communicated to the customer
RB
Renza B's update24 Jul 2017, 10:33
Reviewer Update
Good day,
This is so wrong. You invite me to upgrade before the contract anniversary date which is clearly now a sales ploy. When I upgrade you now tell me me I need to pay for both units, only with one contract in place. This has never happened before in all my years with Vodacom - how is this communicated to the customer
RB
Renza B's updateReviewer Update
26 Jul 2017, 13:40Your official business reply indicates that this matter has been resolved per your email communication. Email I received was asking for my security verification information. Hence I do beg to differ that my issue of double charge has not been satisfactorily resolved, and most sadly that no human interaction does not resolution create.
Vodacom you have failed me as your paying customer, and unfortunately with no escape clause I am tied in for two years (24 months).
RB
Renza B's update26 Jul 2017, 13:40
Reviewer Update
Your official business reply indicates that this matter has been resolved per your email communication. Email I received was asking for my security verification information. Hence I do beg to differ that my issue of double charge has not been satisfactorily resolved, and most sadly that no human interaction does not resolution create.
Vodacom you have failed me as your paying customer, and unfortunately with no escape clause I am tied in for two years (24 months).