AK
Alexander K

1 reviews | Active since Jan 2013

20 Sept 2015, 06:54

Account Deactivation and Reactivation Not Allowed

I went in to the Vodacom Shop in Cavendish. I wanted to upgrade my contract, since my phone has stopped working. <br> My current Contract was only due for an upgrade in December (No Phone subscription). <br> I was told I could buy out of my contract and change to pay as you go at which point I could then get the new contract with a phone. <br> I went subsequently to another Vodacom shop a week later and was told there is a 3 month waiting period if you move to pay as you go.<br> There is a simple solution to this, allow me to upgrade my contract, waive the 3 month waiting period.<br> <br> In a separate problem, I went on holiday out of the country and went on SMS roaming, my data has not been switched back on since. Yes I have tried \ROAMOFF"."""

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2015, 08:08
Official
Hello AKarpul,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team