1 reviews | Active since Jul 2011
Account cut off after upgrade
I upgraded my contract on 20 Jan and have been experiencing ongoing problems ever since.<br> First my Data was cut off. This took a week to resolve.<br> Then my Data bundle vanished - I purchased a 5GB bundle on 22 Jan. Have been receiving warning sms about data running out with wildly varying amounts - the last one was received on Monday 8 feb stating that I had 3mb left, which is not possible as my device indicates that I have only used 2GB.<br> My other simcards which were linked to my account have been disconnected??<br> I am unable to purchase more data, have tried several methods, and my data has once again been cut off.<br> This has taken between 20 and 30 calls to the 111 call centre who seem to just put me on hold as they do not know how to resolve the matter or they blame the 3D billing system. <br> Please can somebody migrate me off the non-functioning 3D billing system to the system I had before which did not seem to have any issues.<br> Please can you find out why you are de*****ing me out of Data.<br> Please can you reconnect my other sim cards which have been connected to my account for 10? Years.<br> After complaining to Customer service I am told to expect a reply in 7-14 days??? Ref ***<br>
Thank you for your time and effort informing us of your concerns.
Please note that a consultant will contact you in due course to assist you.
Kind regards
Consumer Website Team
Thank you for your time and effort informing us of your concerns.
Please note that a consultant will contact you in due course to assist you.
Kind regards
Consumer Website Team
Well, 4 months later, and the war continues - still no resolution. After agreeing to change my contract to a Smart M several months ago, which would apparently resolve the problem, this did not happen,despite hours of escalations with the call centre, and repeated assurances that it would be done. Vodacom have now decided to cut my account off and cancel my monthly debit order!!!! Having been a big fan in for 15+ years, I have just purchased 60 Cell C Data contracts for my business. The service is incredible. I will be changing my personal and family accounts to Cell C ASAP. Vodacom shame on you! Disgusting service and complete ineptitude.
Well, 4 months later, and the war continues - still no resolution. After agreeing to change my contract to a Smart M several months ago, which would apparently resolve the problem, this did not happen,despite hours of escalations with the call centre, and repeated assurances that it would be done. Vodacom have now decided to cut my account off and cancel my monthly debit order!!!! Having been a big fan in for 15+ years, I have just purchased 60 Cell C Data contracts for my business. The service is incredible. I will be changing my personal and family accounts to Cell C ASAP. Vodacom shame on you! Disgusting service and complete ineptitude.