PC
Petrus C

1 reviews | Active since Mar 2013

31 Dec 2015, 12:10

Account cut after payment made

My account debit order is set for the 1st of the month, but vodacom debit my account on the 30th of Nov 2015 when I did not have funds in my account, I paid the outstanding balance on the 12/12/2015 R 945.39 and send the proof of payment to [Email Removed] on the 18/12/2015 and on the 21/12/2015 after Vodacom called me for the proof of payment, but yet Vodacom did not rectify my account, Today the 31/12/2015 my phone is cut, not professional at all from Vodacom, please note that my account number is I***-7 I used ***6 with payment made on the 12/12/2015, please re-connect my service today and do not debit my account twice for the outstanding balance s this was paid.<br> <br> Please call me today regarding this account if you still do not understand.<br> Please see below e-mails sent with proof of payment made.<br> <br> Regards Mr P.L. Combrink<br> ***<br> -----Original Message-----<br> From: COMBRINK, JOEY [Adt Security - Head Office] [Email Removed] <br> Sent: Monday, December 21, 2015 2:59 PM<br> To: [Email Removed]<br> Cc: [Email Removed]<br> Subject: FW: Message from \RNP***7E545"<br> -----Original Message-----<br> From: COMBRINK"

0
Replies (1)
Vodacom
Vodacom's reply31 Dec 2015, 13:12
Official
Hello PeetCombrink48,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team