Account Credit / New contract

I app**** for a number port on the 24th of Nov 2015. After phone calls, emails (Ref: S3-9O22X-XXU8N, ***~ARQF, ***~YREJ, ***~B89N), Vodacom store visits, my number was finally ported to Vodacom on the 31st of Dec 2015. I then app**** for a new vodacom contract at the iStore in Centurion on the 4th of Jan 2016. My new contract was approved but never allocated to my newly ported number as requested. The iStore then Activated the contract before informing me about the issue with the ported number. I informed the iStore that I will not take the contract as they did not apply for the contract as I requested. <br> <br> Vodacom then debited my account for a contract that was created on a new number which I did not agree to or requested. My account was debited with R574.80 on the 7th of January for a contract I have not received or signed for. The Istore then managed to cancel this contract as it was opened in error (not my error) but Vodacom now owes me a credit of R574.80. My new contract application has been done with the correct cell No as requested (the ported number), but now I am not going to activate the account until I get feedback.