Account Continuously Soft locked and terrible service

<p>I am very very unhappy with the Vodacom in my pregnancy!</p> <p> </p> <p>Some would find this very serious if they knew what I was going through. Lets start where I have a Top Up Contract and all of a sudden I have a Credit Limit???</p> <p>I Pay more for a Top Up Contract so I would not be limited in any way.</p> <p> </p> <p>I phone Vodacom off my work moms landline on Friday the 22nd July 2016 around 9am-10:30am (waisted airtime and my vuluable time!) The first lady I get saids i must pay this amount of R1700. In a startle I know this is not possible as I pay for my own Data and Airtime.</p> <p>Next Lady then says she will put me through to the right department. Next lady says I must tell the next person I need to ask for a SR for credit limit to be taken off, Next lady I get put through to Says that she doesnt know why I have credit limit if I have Top Up Contract. Then after nearly an hour the line ends???????????</p> <p> </p> <p>Phone call two- I get through to a man and he seems to help and take off credit limit and says I am being moved to the new system. I turn off my phone and all works.</p> <p> </p> <p>Day 2.</p> <p> </p> <p>AGAIN!!!!!How can this be possible?????Soft locked again?</p> <p>I am pregnant and live alone, so I have no way of getting a phone! I then have to drive to a friend in my discomforted state and call Vodacom!</p> <p> </p> <p>I get through to the first consultant after 6minutes and then I explain I d not have airtime to waite and if he is the right guy to help me before I have to take forever to verify my details. Then he cant help me! I then get sent through to a survey over over.</p> <p>I call Again then get through to voicemail!</p> <p>Then I call again and wait forever! The lady help me and says she has put in review fr this. I ask fr her name and surname and she refuses to give her surname. Here is my call reference 1- ********** 5290 , her name was Busi.</p> <p> </p> <p>Now Vodacom has put me and my babies life in danger. If I have to give birth and having contractions and my phone randomly has to be soft locked, what will I do? My service provider can actualy put my life in danger. I know its not all the time a pregnant woman has a problem but I feel for people this problem has effectd where its an emrgency and their life or business is at Risk.</p> <p> </p> <p>My number is ********** .</p> <p>If this happends again I will sue Vodacom and take everysing life threating statement from Helo-Peter and make a case. I work for Buitendach Attorneys and have the legal backing behind me.</p> <p> </p>