1 reviews | Active since Aug 2009
Account continually suspended due to Vodacom error
<p>Over the past 2 weeks my accoutn has been suspended multipel times due an incoorect "credit limit lock" that was app**** to my Top up accounts. I have made in excess of 45 calls to the call centre over this period, but the unlockign lasts no more than 12 hours when the process starts over again.</p> <p>One of the lines involved is used by my mother who stays in an old age home, I thus have to either call her neighbour to remind her to restart the device, of if late inthe day, drive 15km one way to ask my mother to reset the device in order to secure her life line.</p> <p> </p> <p>Multiple emails, Twitter complaints and call centre calls has yielded no permanent solution.</p> <p> </p> <p>Hopefully this gets attention to the powers that be at Vodacom to intervene</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
