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Shaun T
1 reviews | Active since Jun 2014
12 Nov 2020, 10:04
Account Compromise by Vodacom
I've had 2 occurrences now where my account at Vodacom has been compromised. First time my email address was changed without my knowledge or permission. What a mission to get that resolved, and I am still waiting for feedback on what happened and who was responsible, etc. Second, was a SIM Swop was generated and approved without my knowledge & consent. Also what a mission to get that resolved. I was told I would get feedback on the details, etc. by close of business yesterday. Heard nothing. Both of these I consider *****, yet Vodacom couldn't care and are NOT taking this seriously!
The security questions are pathetic to say the least!! No OTP to confirm actual account holder either!!
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Replies (3)
Vodacom's replyOfficial
12 Nov 2020, 10:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2020, 10:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shaun T's updateReviewer Update
16 Nov 2020, 20:40THIS IS NOT RESOLVED WHATSOEVER. STOP LYING AND DODGING ISSUES!!!
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Shaun T's update16 Nov 2020, 20:40
Reviewer Update
THIS IS NOT RESOLVED WHATSOEVER. STOP LYING AND DODGING ISSUES!!!
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Shaun T's updateReviewer Update
01 Dec 2020, 10:59 And.... guess what .... this issue still hasn't been addressed. I am now completely convinced that this was a inside job at Vodacom, and Vodacom is hiding this. No responsible senior people at Vodacom by the looks of it.
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Shaun T's update01 Dec 2020, 10:59
Reviewer Update
And.... guess what .... this issue still hasn't been addressed. I am now completely convinced that this was a inside job at Vodacom, and Vodacom is hiding this. No responsible senior people at Vodacom by the looks of it.