Account complaint

Worst service ever, and no complaints channel!

Couple of days back i called i to enquire about my cellphone insurance, why vodasure has not collected, only to be told the policy has lapsed! How do you offer such a service but fail to follow up on payment when customers have missed or you collected at a later date? I am not satified with this response and demand my account to be reinstated. Call the customer if R85 payments are not received, i do not check my statment for these small amount! And the person i spoke to just transfered the call back to the queue, lack of customer service too. For several days ive been trying to email but emails kept bouncing back.

Cell: *** Name: Simpiwe Tamba