Account Collections

Proudly South African Service, what more can one expect!!!

I pay my vodacom account on the 1st of every month, even though my invoice and statement only comes through on email on the 7th of every month. Yet you call me on the 2nd of every month for my account that is in arrears (I just paid you one day ago), when I go to check my vodacom account online, because calling the call center is useless, my account online shows my bill that is due for the following month??? Side note, my billing information has also been incorrect since 2012 (13 years)!!!! What's the use of FICA if you don't update our billing information? Technically I don't need to pay the bills you send me, due to the incorrect name and address being on my account, but you will cut me of if I don't pay for your services whether it is on the correct billing info or not. Same goes for my husband's account, we have tried for over 13 years to change his billing information to his personal and now company details, yet I receive the invoices and statements on my personal email.

Excellent service Vodacom, keep it up!