RK
Rocky K

1 reviews | Active since Jan 2023

05 May 2023, 12:07

Account closure(incorrect billing)

I write again here at hellopeter as this is the only platform to get assistance at vodacom.on january I wrote regarding the ***** ive experienced. It was resolved thanks to hellopeter And i requested for them then to close the account and they said they cant i need to wait till end of contract which is may .I've been paying amounts that i don't know about .how can you pay R300 to R400 for a R99 contract.I've be going to nearest shops ,phoning vodacom without any help .this is affecting my life on a negative way.and I feel vidicon is *****ing my money and my peace.the one number of the contract it is not even working but they telling me there are subscription that i have made on both contact number.I i could please get vodacom to close this contract .I want nothing more to do with vodacom. Their employees they don't even have solutions for their customer only to add more stress.account number I*** -1

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Replies (4)
RK
Rocky K's update05 May 2023, 12:19
Reviewer Update
good day this review was written by me directed to vodacom
Vodacom
Vodacom's reply05 May 2023, 13:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 May 2023, 15:28
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call.

As per our telephonic discussion, we loaded the contract cancellation on your two numbers as requested. As discussed, we processed a credit for the outstanding balance on the account. The credit will reflect on your Vodacom account within 24 – 48 hours.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

RK
Rocky K's update29 May 2023, 21:41
Reviewer Update
Good day ,I am still receiving calls that I owe vodacom .after our last conversation it was that the account will be written off ,do not have to pay anything as I did not do any subscriptions..how much more stress must I take from vodacom after i have to deal with upgrade *****.I want nothing to do with vodacom.please bear in mind this is affecting my credit record for something that I did not do.***** resolved ,now im dealing with subscriptions i don't know about and for the account to be closed.