Account Closure - Taken more than a year, impacting negatively bureau status

2018 Jan, I had a call from Elite Mobile and I wish to draw to Vodacom's attention the fact that Elite Mobile misrepresented their products and still does. These people called offering a phone which I agreed on taking if it is a dual sim, upon delivery the phone (Samsung J7) had a single sim. I called them(Elite Mobile)and they sent a courier to fetch the phone within the 7day period, sent it with the sim card and all still unopened. The courier gave me a sticker for tracking, several months down the line I started receiving calls for none payment which I took time to visit vodaworld Midrand with the sticker received upon collection to clear the matter and also stated the fact that the contract was never activated, I was told it will be escalated and never received any follow up calls or any communication thereafter.

Today I still get the following:

No pmt received on ur VODACOM acc. Make an immediate pmt AND then set up a debit order by calling MBD INC. on (011) ********** . Ref: ********** ********** 01.