NS
Nicole S
1 reviews | Active since Feb 2015
14 Oct 2020, 16:13
Account Closure
I have personally had the worst experience with Vodacom ever since I closed my account with them in 2018.
I checked my credit record this year and it still shows that I have an open account with them! I have probably called their collections, legal and customer care 10 times over the last 3 months requesting them to send an update to the credit bureau indicating I closed my account with them. I also requested a settlement letter / letter indicating my account is closed - every time they say they will send it within 24 hours - I have given them two different emails. NO LETTER!
Terrible!
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Replies (2)
Vodacom's replyOfficial
15 Oct 2020, 06:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2020, 06:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NS
Nicole S's updateReviewer Update
15 Oct 2020, 14:07I will eagerly await your response...
NS
Nicole S's update15 Oct 2020, 14:07
Reviewer Update
I will eagerly await your response...