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yogandran P

1 reviews | Active since Aug 2013

14 Mar 2016, 16:50

account closed and now being charged for a new num

i have closed my account in January 2016 after paying it off in full. in February I get billed for R534.27 which was debited from my account. I have now received a statement telling me I will be billed at the end of March.<br> after going to gateway , I was told I have to call the call center because I am on a 3D system and then get transferred to all different departments that cant help. I have now been told that I must go make an affidavit stating that I don't know who's number they have decided to charge me for. why should I go sit in the police station to make an affidavit for their mistakes?<br> I will never use Vodacom again neither will I recommend them.

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2016, 10:41
Official
Hello quintin25,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Mrs K
Consumer Website Team