1 reviews | Active since Apr 2017

11 Apr 2017, 08:37

Account Charges

<p>I upgraded my cellphone in February, my new contract charges would be R379.00</p> <p>I got billed R580.99, i phone in to ask why am i being billed so much then im told im still paying for my old phone, usually when one upgrades in due time you only get billed the new contract amount. I know this from previous experience as well as family members that also deal with vodacom and they werent charged anything extra. </p> <p>I receive my invoice & statement which by the way dont match. My statement amount after already debiting the R580.99 now sits on R1239.98 and my tax invoice amount is sitting on R558.99</p> <p>Firstly, i get charged R580.99 on the 30/3/17 then on31/03/17 i get charged R680.99 and then again on 2/4/17 i get charged 558.99. WHY?????????? I am paying for a single cellphone on a Uchoose Flexi 150 contract which im only supposed to pay R379 for!</p>

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2017, 09:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team