Account Charges
<p>I upgraded my cellphone in February, my new contract charges would be R379.00</p> <p>I got billed R580.99, i phone in to ask why am i being billed so much then im told im still paying for my old phone, usually when one upgrades in due time you only get billed the new contract amount. I know this from previous experience as well as family members that also deal with vodacom and they werent charged anything extra. </p> <p>I receive my invoice & statement which by the way dont match. My statement amount after already debiting the R580.99 now sits on R1239.98 and my tax invoice amount is sitting on R558.99</p> <p>Firstly, i get charged R580.99 on the 30/3/17 then on31/03/17 i get charged R680.99 and then again on 2/4/17 i get charged 558.99. WHY?????????? I am paying for a single cellphone on a Uchoose Flexi 150 contract which im only supposed to pay R379 for!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
