Account change after death of a loved one

<p>My husband died 2/10/2016.. A week thereafter I went to Vodacom Menlyn to change the debit order of our joined account to my bank account.</p> <p>I also went to close my deceased husbands line.</p> <p>Both of which, were successful.</p> <p> </p> <p>However, it is now more than 2 months and the account has not been changed to my name. And because of this, they have now switched off my phone. I have visited the branch twice to resolve, each time being promised it will be done, yet days later, my phone is still cut off.</p> <p> </p> <p>I have since then also spoken to Legal department few time, as apparently this is where the account name change blockage is. I have never had such bad service, the lady on the other side of the line treated me like a ********!</p> <p> </p> <p>Nothing of my account is outstanding!</p> <p>I cant be without a phone!!! It is not safe! And I have done everything in my power to resolve this, yet not successful.</p>