Account Cancelled - Still being Billed
<p>Hello</p> <p> </p> <p>My contract was ported over to a new provider in January, but I am still being billed by Vodacom.</p> <p>All subsequent communications (5 of them over 2 weeks) have failed to have the matter resolved. Today, a Sipho at the call centre transferred my to a numbder that is out of service. </p> <p> </p> <p>WHEN CAN I GET THIS ISSUE RESOLVED? </p> <p>Surely, it's not that difficult to get a cancellation statement and statements for February and March? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Jason Burdett,
As per our discussion, the matter has been resolved.
Regards,
UW
Dear Jason Burdett,
As per our discussion, the matter has been resolved.
Regards,
UW