Account cancellations

Good day,<br> <br> I had canceled one of my contracts at vodacom on the 13th of August 2014, to which was at a discounted rate. I sent them copies of the deposit slip, signed premature form and Id Copy as instructed on the 16th of August 2014. <br> <br> Unfortunately, the contract was not cancelled and i was being debited monthly but the funds were not debited from my savings account but from the credit balance. i only noticed this when my account was debited for my other 2 contracts i have with vodacom on the 23rd if Feb 2015. <br> <br> so the problem i have is that, i had cancelled the account but because it wasnt cancelled on their end, i was billed the full monthly subscription. I was debited on this cancelled account on the 23rd of Feb 2015. the contract has recently been cancelled on the 26th of feb 2015 but ever since then, i have yet received constructive feedback on when i will be refunded on the balance debited. they say it could take about 14 days to resolve this. I did what was requested from me and i believe im not at fault and therefore it unacceptable to wait that long. <br> <br> I have tried to exercise patience but it has now come to this. <br> <br> Regards