WL
Wietz L

1 reviews | Active since Jan 2016

18 Apr 2016, 12:07

Account blocked due to non payment

I recently put a complaint on here about Vodacom in Centurion, now it is both the centurion branch as well as the call center.<br> <br> I changed banks, changed my details with the Centurion branch, the payment was not taken off. I phoned the call center, they said I could change the debit order date, then changed the story to there wasn't enough time, then I called again and was told that I could change it to today's date 18th April 2016 so that it could be taken off then. They have now blocked my account due to non payment. I can guarantee that they will make me pay a fee to get it back on. They responded to my last complaint by saying that they would contact me. I am still waiting, it is 4 days I have heard NOTHING.<br> <br> Please could someone from Vodacom help me out here. I live in the middle of now where and can't just run off to a shop near me (2 hours away).

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2016, 13:41
Official
Hello Lindasvh,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team