ACCOUNT BLOCKED BUT DEBIT ORDER WENT OFF

This is a Security company. My account has always been paid by debit order. You blocked my numbers due to non payment. Thandile said it was a financial error on your side and that my phone would be activated within a hour. It is still not activated!!!! If anything happens at one of my customers premises and I can not respond due to your Financial error , you are going to be held liable. My account was paid by debit order on the 2nd of November 2015.