HM
Hugh M
1 reviews | Active since Mar 2019
29 Mar 2019, 11:23
Account blocked
My account was in arrears, i have since paid it up, I called in on the 28th of march 2019 to have my account unlocked, I was told it will take 2 to 5 hours, today the 29th of march 2019 I called in again and I was told that my account is flagged as deceased. and there if it is suspended. Now I am being told I need to go the police station to get and affidavit that I am still alive.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Mar 2019, 11:42 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2019, 11:42
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2019, 15:26 Dear Hugh
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2019, 15:26
Official
Dear Hugh
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,