Account blocked.

<p>Hi There. I'm writing with a very frustrated and disappointed heart. I completed an upgrade online which is the worst mistake he could of ever made. If one solution could come out of his it would be that we could reverse this whole transaction so we could go into a store. With the way Technology is these days we thought online upgrade must be Efficient and would run smoothly. Well we logged the upgrade and no one got back to us in 2/3 days so my husband phoned to follow up and apparently there was a website doesn't link to upgrades on the phone and the application had to be redone over the phone. We received the phone in good time but since the 1st of November when the new contract kicked in my husbands phone has been blocked since and can not make any calls. As you will see the many calls he and I have made we have been transferred to various departments with conflicting information with no reference numbers and still no solution. We have spoken to team leaders, customer care, upgrades online, sim swop, activations, accounts you name it. We were even told to go into a store to get a IRV number which a Team leader said that's unnecessary. I have personally recorded all these calls because I feel we have been poorly treated and we should escalate this to the media. My wife had phoned on behalf of me because my phone is blocked and these calls to ********** and ********** 5 are not free even when calling from a Vodacom number and I've had to wait online for them to phone me to verify his details so I could continue fighting for a solution and after hours on the phone we still have no solution! My contact number is ********** 322 should you wish to call me with a some sort of a solution. I have heard all so hopefully one that is carried out. Ps: do yourselves a favour and go listen to all the voice recordings under my number and check how completely useless every department in customer care is !!!</p>