Account/Billing/Upgrade

<p>I can only imagine that there will be more complaints after this. But am hoping that by some miracle I receive a response.</p> <p> </p> <p>PROBLEM: I upgraded online recently and as advertised there should be no extra costs on my bill. This is of course not the case. I also spoke to a consultant today who again confirmed this. My account has admin costs, handset activation costs and there has been VAT charged on my regular amount which should already include VAT.</p> <p> </p> <p>I have emailed every single person who's email I could get at Vodacom today. So if the person responsible for replying on this site could get back to me first it would be appreciated.</p> <p> </p> <p>I honestly don't know how the heck you guys still have any customers.</p>