Account billing suspension

After Vodacom's mess double debit orders, my account has been soft locked all the times. I have to phone Vodacom to ask them what is going on and no one can assist other than to be told its a system error. I have been told my account is over limit which i found it strange as my account is a top up.I have been inconvenienced by this network provider so that i am immigrating to the better network which will listen to my concerns. I have called several times and been told that Lagne Moodley will contact me which never happened. I am sure he is still on holiday will be back next year! What a shame on this network. Such a *******. And i also spoke to Tiego who promised me that someone will call me and to no luck. I have been un able to make calls for the whole day which is very frustrating. I requested to speak to some one who can assist and to no avail. I wish everyone can immigrate from this network and leave them empty, they always advertise that they are the best whilst they are the worst.