account billing saga

<p>I took a contract with vodacom late last year for a 20G router . My line was suspended once as vodacom dediced not to deduct money from my account for reasons only known to them. I was not told about this. i only found out when i called customer care to inquire about my suspension. I was told to go to my nearest branch to make a payment. I honestly did not understant as i know i signed a contract for monthy deduction on my account but i went and payed anyway. This is a router i use for my business, so everthing had to stop because i could not proccess my business claims. The following month the same thing happed again. Called customer care and was told to go to my nearest branch to make a payment. Now i have a BIG problem with this new arrangement. It looks like i have a prepaid while i signed a contract, I'm a very very busy man to run around malls to make any form payment, thus i took a contract. My modem has been disconnected currently. from this experience, how do i rely on vodacom for business?</p> <p>vodacom has may banking details and authorisation. Clearly someone is failing to do their job now its becoming my problem as i'm told i will be send to debt collection agency</p> <p>my acc numberis : I ********** -9</p>