Account billing *******

I am still in utter disbelief at the ridiculousness of Vodacom's billing department. First of all, I made a request that my account be billed on the 28th of each month. To my surprise, my account was billed on the 30th October. Because it bounced, I was contacted regarding when my debit order can go off again and I requested that it be done on the 10th. When the 10th came, I had already transferred money into my other accounts which automatically made the debit bounce. I immediately went to pay my account at the nearest Vodacom shop. Today I receive a notification that Vodacom debited an additional R200.00 from my account for penalties. R200.00???

I obviously had to cancel because of the disregard Vodacom has for it's customers. It was not my fault that it's billing department debited late and I had to pay for it? someone explain how this makes sense?

I would not recommend Vodacom to anyone and I guarantee that not a single cent will ever come off my account in favour of them!!