Account Billing Problems and Empty Promises

<p>I recently upgraded to a new Red Advantage contract. Last month I received a bill and was charged double for the package R999x2. I phoned the call center and they logged a call for a support specialits. This person was suppose to phone me within 48 Hours. I am still waiting.</p> <p> </p> <p>This month I see I am also still paying for my previous handset, although I had the other phone for 24 months. And once again your 111 number cuts off...</p>