Account Billing Error

<p>I've been into the Vodacom store and they can't help. I've tried to call ********** several times but I'm gatvol of waiting forever to get answered. I just tried again and sat for 20 minutes - and missed 3 clients calls in the process.</p> <p>Please help.</p> <p>I had a Smart S contract that cost me R 419.50 / month. It was up for upgrade on 11 October '16 so I went and upgraded to a Smart S+ contract (WITH NO DEVICE) on that same day. The Smart S+ was on promotion for R 179 / month.</p> <p>My November debit order came off yesterday and I was charged R 631.69.</p> <p>I had a look at the bill and I have two line items for "Smart S+ Line Rental", two line items for "CIB Discount Proration" and two line items for "Handset Installment". None of them match up.</p> <p>I should only be paying R 179 + R 9.50 (CLIP) = R 188.5 and then the outstanding "Handset Installment" ****il January). From January it should only be R 188.50</p>