1 reviews | Active since Mar 2016
Account Billing
<p>Since J****ary we are having issues with our accounts from Vodacom. Content services are added and charged for without us adding any. Data usage ar billed for without the use of data service as we have mobile wifi data.</p> <p>Two different billing on one account which is completely wrong. all this happened since we cancelled our insurance with vodacom. before we cancelled the insurance we never had any issues for the last 5 years.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Now the 17th and no one has made contact with us. When we phoned the call centre on Monday the 15th. The agent stayed she will call back in 10 minutes with a reference number. Well it is now 72 hours later. As expected, no service.
Now the 17th and no one has made contact with us. When we phoned the call centre on Monday the 15th. The agent stayed she will call back in 10 minutes with a reference number. Well it is now 72 hours later. As expected, no service.
Hi Ian
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Ian
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Yes. Thank you. Has been resolved
Yes. Thank you. Has been resolved