TN
Tessa N

1 reviews | Active since Mar 2009

04 Apr 2017, 14:32

Account/Billing

<p>I have phoned the call centre on numerous occations to sort out my billing. Still nothing has been done about it.</p> <p>I upgrade in the beginning of March, for March i have been charged double for my line rental (R549-00), How can i be charged double for line rental? When i call the call centre they tell me its for April, but then when i look on my bill so far for April they have charged me again, i want this to be credited. I also received a promotional 10G data bundle for one month, now im been charged for this on my April bill? How does that work? I also received a tab with my contract, which im suppose to get 250mb monthly which i havent received since the contract started. Its doesnt help calling the call centre as no one knows whats going on. Account #</p>

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Replies (2)
Vodacom
Vodacom's reply04 Apr 2017, 15:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TN
Tessa N's update05 Apr 2017, 10:10
Reviewer Update

Still no call from Vodacom-and account has still not been fixed!!!