1 reviews | Active since Mar 2009
Account/Billing
<p>I have phoned the call centre on numerous occations to sort out my billing. Still nothing has been done about it.</p> <p>I upgrade in the beginning of March, for March i have been charged double for my line rental (R549-00), How can i be charged double for line rental? When i call the call centre they tell me its for April, but then when i look on my bill so far for April they have charged me again, i want this to be credited. I also received a promotional 10G data bundle for one month, now im been charged for this on my April bill? How does that work? I also received a tab with my contract, which im suppose to get 250mb monthly which i havent received since the contract started. Its doesnt help calling the call centre as no one knows whats going on. Account #</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no call from Vodacom-and account has still not been fixed!!!
Still no call from Vodacom-and account has still not been fixed!!!
