account billing

<p>I have two top up contracts with vodacom and what happened is when I upgraded one of them the so called" BIS" was never removed from the upgraded contract and I was told it was going to be removed and was not going to be refunded for it but going forward my billing would be correct ,but to my surprise when I am going through my bank statement vodacom never did a thing they promised and I decided to call the call centre and a guy by the name of Siyabonga who did not sound keen to help transfered me to Sibusiso without warning me, where I had to explain myself again and I also did not get any help because I lost Sibusiso the guy that was hepling me . I am really disappointed with the type of service after I have being so loyal for years may be its time to look elsewhere . </p>