TM
Tshepo M
1 reviews | Active since Jul 2011
01 Jan 2021, 06:14
Account bill incorrect
I am so disgusted with Vodacom service. I spent almost a week in November calling your customer care with regards to my account. I got in touch with your agents and they kept on telling me my query has been resolved. November 30th I paid for services I didn’t have. I called again and I was informed that my account will be credited. I wake up today to a debit order of a ridiculous amount. I want my Money back into my account please.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Jan 2021, 10:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jan 2021, 10:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jan 2021, 09:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that a credit was process for December 2020 Invoice. Please refer to your new statement for January 2021. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2021, 09:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that a credit was process for December 2020 Invoice. Please refer to your new statement for January 2021. Regards Consumer Website Team
Best regards,
TM
Tshepo M's updateReviewer Update
04 Jan 2021, 09:25That is what they said but I debited an incorrect amount in December. My query was done in November and they confirmed that the correct amount will be debited in December. Why is it reflecting in January?
TM
Tshepo M's update04 Jan 2021, 09:25
Reviewer Update
That is what they said but I debited an incorrect amount in December. My query was done in November and they confirmed that the correct amount will be debited in December. Why is it reflecting in January?