Account Being Handed Over in 2015

Vodacom Handed me over as my account was not paid up. This I understand, as payment arrangements was made after I have been contacted in 2012 (Apperantly there was still R530 Due which i was also unaware off). As far as i was concerned my contract has been cancelled as the termination period was 2013 and I paid the last payment in 2014 (April). NOW I get a letter from an Attorneys office that the account has been handed over. I am so socked, It is the first time I hear from Vodacom in more than a year, according to them they have send me numerous letters, emails and calls, I did not receive one. My email account has not changed since 2007, the attorneys got hold of me on my new number, So why didnt Vodacom. I am still a vodacom customer, although pre-paid, but i had RICA my number.. So no excuse why i could not be contacted. I can not deal with Vodacom directly as the matter has been handed over. Now i have to negotiate via Attorneys. This is unexaptable realy, I do not understand how this matter can be brought to my attention via Attorneys and not vodacom directly. IT IS ALMOST END OF 2015, NOW i get this from a matter in April 2014... a year and half later... Not nice