LL
Lebo L
1 reviews | Active since Jun 2025
28 Aug 2025, 11:33
Account being charged
I had a contact with Vodacom and I cancelled my contract about 2 months ago but I’m still being charged, why are they charging my account, who gave them permission
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Replies (2)
Vodacom's replyOfficial
28 Aug 2025, 14:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2025, 14:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Aug 2025, 10:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning at 10:49am regarding the invoice H0-1NMTC1. The invoice was for airtime advance.
As discussed, when a number is converted to prepaid do make sure to recharge within 48 hours of the conversion.
Our Inactivity Rule for Prepaid Sim Cards:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted.
Activity is defined as:
- Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards
Vodacom Consumer Website Team
As discussed, when a number is converted to prepaid do make sure to recharge within 48 hours of the conversion.
Our Inactivity Rule for Prepaid Sim Cards:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted.
Activity is defined as:
- Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Aug 2025, 10:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning at 10:49am regarding the invoice H0-1NMTC1. The invoice was for airtime advance.
As discussed, when a number is converted to prepaid do make sure to recharge within 48 hours of the conversion.
Our Inactivity Rule for Prepaid Sim Cards:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted.
Activity is defined as:
- Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards
Vodacom Consumer Website Team
As discussed, when a number is converted to prepaid do make sure to recharge within 48 hours of the conversion.
Our Inactivity Rule for Prepaid Sim Cards:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted.
Activity is defined as:
- Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards
Vodacom Consumer Website Team
Best regards,