account balance query

I have been with vodacom for years but I will simply switch to cell c if vodacom is going to inconvenience me. I bought R55 worth of airtime last night and immediately thereafter tried to transfer some airtime to my mother and to my surprise I could not because the balance reflecting was 3.79. I called their customer care line hoping to get assistance instead I got the most unprofessional level of service; the lady said she did not know what had happened to my airtime and that she would call me after the system had updated and assured me that it would take up to 30 minutes . I waited for that call for 2 hours and it did not happen because vodacom does not take its customers seriously and because their call centre is full of unprofessional poorly trained staff who do not even honour their promises to clients. I am angered to find that 8 hours later my airtime has still not been credited to me, airtime that I needed to transfer for a matter of urgency but of course vodacom is not even bothered to do something about it. I have already called care I didn't get any assistance, if they don't do something about this report ill simply change to a network that is on the ball