1 reviews | Active since Jul 2016

22 Mar 2017, 09:05

Account at Risk Vodacom doesn't respond to service request

<p>I have been complaining since february to vodacom about my app and internet login not allowing me to buy data at or do anything to my account as it states i am not the account holder of my contract but i am. i also get login notifications all day that someone is loging in my app but it isnt me as i dont have permission to use the app or interent logins. vodacom asked me to get screen shots and make a report on the 6th of march but till today the problem has not been fixed and no-one has contaced me back or rep**** to my email report. i called again today and still they have no answers saying the query is still pending. This is unsafe and unprofresional that vodacom cant fix a security fault on my account. my account is at a huge risk for over a month now. my other contracts that are in the hands of my employees have full permission and access to my account from there phone so i anything could go wrong at anytime as i have an open line but vodacom dont give a !@#$ cos they taking over a month to fix a security problem REF S4 NC32X XOO3Z</p>

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Replies (4)
Vodacom
Vodacom's reply22 Mar 2017, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update04 Apr 2017, 10:49
Reviewer Update

This problem is still not fixed. you guys called me and said this will be fixed. im still sitting over a month and no one has fixed this.

's update08 Apr 2017, 09:31
Reviewer Update

i was callaed 3 days ago by staff from vodacom trying to help me fix the problem. they couldnt get it right so said they going to phone back till today no one phoned back. i cant express how disgusted i am in vodacom and all there staff. this porblem is going on for months now and till now one has owned up and fixed it. just keep giving me a run around like im a fool and mean nothing to them

's update10 Apr 2017, 08:17
Reviewer Update

I am still waiting to be contactd. Sam called me last week promising to fix this and get back to me but she is just MIA