JH
Jaco H
1 reviews | Active since Feb 2022
13 Jan 2023, 18:07
Account arears??????????
I am trying to buy data on vodacom app as my data has ran out. It says my account is in arrears but it is not as i pay by debiet order and all my debiet orders went throught. Msg the vodacom call center and they say they have technical difficulties it has been two days now and nothing has been sorted out. Struggling to get data. Terrible service😡😡😡
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Replies (2)
Vodacom's replyOfficial
14 Jan 2023, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2023, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jan 2023, 14:36Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our accounts team for further assistance. Based on the feedback provided, our team assisted and confirmed that your account status is updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our accounts team for further assistance. Based on the feedback provided, our team assisted and confirmed that your account status is updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2023, 14:36
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our accounts team for further assistance. Based on the feedback provided, our team assisted and confirmed that your account status is updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our accounts team for further assistance. Based on the feedback provided, our team assisted and confirmed that your account status is updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,