ACCOUNT APPEARS IN ARREARS ON ITC REPORTS

I have been in contacts with Vodacom since July. I have logged many tickets and to this date i have not been able to get any help. <br> <br> Vodacome charged me an upgrade fee in Nov 2013. The money was then deducted in Dec 2013 and therefore appears as if i had made payments 30 days late. I was not even supposed to be billed for the upgrade. <br> Anyways, I logged a ticket with vodacom received an sms that i will get a refund for the ugrade fee , however, i didnt really log the call for that. The call was logged to have my name cleared with ITC regarding the late payment.<br> <br> I have an email from Patricia with confirmation from Criton (04/08/2015) that all will be cleared in 2 days. I requested that they send me a letter that my account and is getting cleared with ITC, but vodacom refused. <br> <br> I requested ITC form on 17/08/2015 (R360 expense to get the reports) and it turned out the issue had not been resolved.The last advice i received from vodacom was that i needed to phone ITC and resolve it on my own. I have spent money and many hours on my phone to try to resolve this.<br> I will be applying for a huge bond and this will affect my application negatively.<br> Someone please HELP<br> MA MOLOI