Account Apparently in Arrears

I'm sick to death of Vodacom's poor service...that be account management, call centre, my vodacom app as well as poor network coverage - cant even make calls in my home despite having reported this in previous years!! I've been a customer for 7 years and I have had enough! Firstly there has been no resolution of the airtime and data that constantly went missing on 3 of my lines, so to help MYSELF, I migrated all 3 lines to open lines. Since then I cannot purchase data via *111# nor via my vodacom app...I don't know why I even tried because I've never been able to buy data on the app anyway. Plus my other lines are not visable on the app! I called customer service. I get cut off after verifying all my details but they don't even bother returning my call. I call again. Then I'm told my account is in arrears after a long wait. This is completely impossible as YOU debit my account. I get put through to accounts department. I have to verify my details again!!! Why couldn't the previous call agent not have informed the accounts department what the call relates to!? To top it all my call gets cut again and no one returns my call!! This is truly pathetic Vodacom!!