CT
Claire T
1 reviews | Active since Apr 2017
21 Sept 2017, 08:58
Account and statement
I was contact by Vodacom to change my 2x data packages. On the call I was told that I would not be charged admin fees for this as I am an existing contract client. I have now received my statement and invoices and have been charged the admin fees on both accounts. Contacting the call centre is a futile process as they seem reluctant to assist in getting this reversed.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Sept 2017, 09:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2017, 09:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Sept 2017, 10:42Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply21 Sept 2017, 10:42
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
CT
Claire T's updateReviewer Update
21 Sept 2017, 18:53thank you for finally assisting to resolve this issue. It is just sad that your call centre agents don't seem to want to assist to resolve issues only when one resorts to this that issues are resolved.
CT
Claire T's update21 Sept 2017, 18:53
Reviewer Update
thank you for finally assisting to resolve this issue. It is just sad that your call centre agents don't seem to want to assist to resolve issues only when one resorts to this that issues are resolved.