Account and Billing STILL not fixed

I queried my accounts and the issues that were supposedly resolved has still not been resolved. I am still being billed for content services as at January even though I was told I would not be - I was promised a refund for the content service charges but the amount paid was just half of what I was billed. I sent an email to eltino for feedback but with no response.<br> <br> I need this issue resolved asap.<br> <br> thanks