Account administration shortcomings and inadequacies

<p>A month ago as is requested - I tried to call Vodacom customer care to put in a request to have a DATA contract cancelled, after having been on the line for 1hr40min and having spoken to 8 different consultants the line finally cut off. Each of these 8 people told me they could not help me and they were putting me through to the next person only to be told the same thing. I then reverted to twitter - within minutes I received a call and was told that the matter would be taken care of and the data contract would be cancelled. I requested that I be sent confirmation of the same, which I did. </p> <p> </p> <p>The month has not ended and surprise surprise Vodacom cancelled the wrong contract. Instead of cancelling the 1GB data contract they cancelled my entire cell phone contact. To this end I have now been without an active handset for nearly 48hrs. Not only have I been without an active line but I have not received a single call from Vodacom to tell me how the progress is going, nor have I been apologised to or compensated for in any way due to the Vodacom administrative teams hugely apparent and abundant shorting’s. </p> <p> </p> <p>There is a clear lack of care for its customers. When payment is due they are live rapid wolves yet when they have gone out of their way to inconvenience us we as the customer must now sit patiently and wait till they go through their processed. We are but small fish swimming in their huge ocean. They say they strive for customer service I say what customer service. This is one way to lose a customer who has been with you for 5 years who has never missed a payment and who has multiple contract with you. No more I have had enough. I’ll take my money somewhere else thank you very much.</p>