Account

Been trying to get thru to vodacom regarding account, first i get cut off, 2nd i get told they will call me back in 20 min, 2 hours later i call again. Still not able to resolve my query on the account. Have 7 existing lines with vodacom for almost 20 years now. Actually feel like cancelling each one. Please can payment arrangements get stuck to and can people with more than one brain cell actually help a person. Every month i have to arrange for the lines to be unlocked and every month i have to take that cost. I want my lines to be unlocked and i will not be paying for that.