Account

I would like to bring the following to your attention:<br> <br> 1. I took out a contract for an IPad on 28 January 2015 at the iStore Waterfront, Bloemfontein on a Topup Contract.<br> <br> 2. On 30 January 2015, I purchased 1 Gig on line for the IPad, which showed on my Vodacom App which worked brilliantly until my 3 Gig for February 2015 was loaded, then my 1 Gig disappeared into thin air.<br> <br> 3. This was reported to Vodacom 111 on Monday, 2 February 2015. After holding on for an hour, the lady who helped me told me her computer was down, but that she would log a complaint. The next day I received a Sms with regard to a total different thing which had nothing to do with my complaint.<br> <br> 4. Now I receive an account for over R2 355,12 for my phone and iPad - I was expecting an account in the region of R1 308.<br> <br> 5. Now, I would like to know how it is possible to go over my data usage if I am on Topup and I have uncapped Mtn wifi? Check my cellphone account for the past 18 months and you will see that I don't use extra data for that exact reason.<br> <br> 6. I am reporting my problem here because it is totally useless to visit the call centre or phone the call centre - maybe I have more luck here.<br>