AM
Andiswa M

1 reviews | Active since Feb 2013

06 Apr 2017, 08:59

Account

<p>I'm having a problem with my vodacom contract I'm on top up 350 and I was paying 689 February I received a call from a woman who said she's from Vodacom saying I can add R40 to what I'm paying so that I can receive 120 minutes extra come 1st March I only received 120 minutes only I called saying they must put me back on my top up 350 and the lady who helped me said they will be able to do that after the 7th of March I called on the 8th and they said it's done come 1st April I paid R729 and when I check my balance I got 400 minutes 7 50 mb and 400 sms I called it again same day the lady who helped said I'm on new package they no longer have that top up 350 yesterday I checked my balance I'm back on top up 350 now again I called a woman who disconnected my call with out helping me I'm asking why I paid 729 for March if I only received 120 minutes . Please help I'm tired of Vodacom </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Apr 2017, 09:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Apr 2017, 06:58
Official

The reported incident has been reviewed and addressed.

Kindly refer to our correspondence communicated

Best regards

Elroy