WR
Wendy R

1 reviews | Active since Oct 2014

03 Apr 2017, 16:01

Account

<p>My debit order was returned, being a good enough person I call the number sms'd to me in order to make good with my account ( ********** ) I ask for banking details, I am given my reference number - GREAT!! Ask again for banking details just to be told that they do not have banking details. I was told at the beginning of the call that I can pay cash or EFT, I said I will be paying via EFT...... No banking details. I then repeat the question and say so you are telling me that Vodacom does not have a bank account - Yes we do not have a bank account. This is very frustrating. I could just not care to make good, with ridiculous service like that after being a client for so many years and making the effort to do the right thing..... why do i bother.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team