Account

<p>I had a terrible experience with Vodacom . My account has been suspended.</p> <p>I pay my vodacom bill cash every month, Then they debit my bank account with the amount i have already paid in cash.</p> <p>I called vodacom and asked to reverse the debit order, it was done.</p> <p>Then i was charged R100 for reversing the money that was debited. I never gave my permission for a debit order. I always pay my bill on the second week( always between the 7th and 11th ) of each month, and i pay a extra R25 every month.</p> <p>Now my account is suspended and they say my account is in arears.</p> <p>They say that this is interest for paying later than the 7th of each month .</p> <p>The total amount due is R 471.15 ( they said they will reverse the other R100)</p> <p>So i have paid this amount of R 371.15 and my phone is still not able to dial out</p> <p>if i phone the customer care line the message says they will call me back and it never happen .</p> <p>Now the say i have to pay the R100 which i was charged for a returned debit order.</p> <p>Why should i pay for a debit order ( i did not give permission for) the penelty of R 100.00</p> <p> </p> <p>Please assist.</p> <p>Genean</p> <p> ********** 526</p>