Account

<p>I have been trying to get my oustanding Account information from Vodacom and it has been an utter fail.</p> <p> </p> <p>my debit order was always set to go off on the 1st of every month and they had changed it to the 6th or 10th without my knowledge in April 2016 the debit order had bounced and was taken of in May twice which was fine. In June they did not debit my Account and it had fell in areas. I did not query it I had assumed they would double debit in July as per usual, however they did not and i was not aware that it was in arears and i dont even use the contract phone or number, as the phone is completely broken. When i did notice what was going on with Vodacom i had sent them and email and there was not a reply, as i see they have not debited my account for Dec 2016. I have been phoning their accounts department and being transfered from here to there and no one can help me as i have been told my account has now been handed over to the DCA which is VVM i have been contacting them and according to them they do not have my account with them?</p> <p> </p> <p>I would really like to have this sorted out as i have never had a bad credit record, and no one is willing to assist me to have this sorted out.</p> <p> </p> <p>Thank you</p>