RS
Rochél Smith
1 reviews | Active since Jan 2023
12 Mar 2019, 11:44
Account
Im very upset and i want it fixed . If changed ownership form m mom to my name on the 10th of March and I checked today 12/03/2019 to see what i must pay as i know i must pay admin fees of R150 and now im bring billed 2 on everything my uchoose flexi my insurance and my caller id. Im not going to pay everything dubble why must i . Its not like i have skipped a month or anything i phoned call center and was told its a generated invoice . And can only be handled at the 1-7 of April then i will credit or pay back my money i don't want to pay extra on my account . Now you guys are not holding up to your contract i will cancel my contract at the end of my 2 years. And the worst of all is you declined my application to get a phone but you overcharge me how does that work this better be fixed bec im not going to stand that my money being taken because you can't do your jobs properly
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
12 Mar 2019, 13:09 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Mar 2019, 13:09
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Mar 2019, 16:20 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided via the Call Centre.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply12 Mar 2019, 16:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided via the Call Centre.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
RS
Rochél Smith's updateReviewer Update
13 Mar 2019, 07:40I don't care if there was any feedback from the call center . Why the hell will you over charge me just for switching ownership. I want am manager or boss toe make contact because you are breaking contract of making me pay more then im actually to pay . I want feedback from someone that is incharge .
Contact number : ***
RS
Rochél Smith's update13 Mar 2019, 07:40
Reviewer Update
I don't care if there was any feedback from the call center . Why the hell will you over charge me just for switching ownership. I want am manager or boss toe make contact because you are breaking contract of making me pay more then im actually to pay . I want feedback from someone that is incharge .
Contact number : ***
RS
Rochél Smith's updateReviewer Update
13 Mar 2019, 07:40I don't care if there was any feedback from the call center . Why the hell will you over charge me just for switching ownership. I want am manager or boss toe make contact because you are breaking contract of making me pay more then im actually to pay . I want feedback from someone that is incharge .
Contact number : ***
RS
Rochél Smith's update13 Mar 2019, 07:40
Reviewer Update
I don't care if there was any feedback from the call center . Why the hell will you over charge me just for switching ownership. I want am manager or boss toe make contact because you are breaking contract of making me pay more then im actually to pay . I want feedback from someone that is incharge .
Contact number : ***
RS
Rochél Smith's updateReviewer Update
13 Mar 2019, 07:40I don't care if there was any feedback from the call center . Why the hell will you over charge me just for switching ownership. I want am manager or boss toe make contact because you are breaking contract of making me pay more then im actually to pay . I want feedback from someone that is incharge .
Contact number : ***
RS
Rochél Smith's update13 Mar 2019, 07:40
Reviewer Update
I don't care if there was any feedback from the call center . Why the hell will you over charge me just for switching ownership. I want am manager or boss toe make contact because you are breaking contract of making me pay more then im actually to pay . I want feedback from someone that is incharge .
Contact number : ***
RS
Rochél Smith's updateReviewer Update
13 Mar 2019, 07:40I don't care if there was any feedback from the call center . Why the hell will you over charge me just for switching ownership. I want am manager or boss toe make contact because you are breaking contract of making me pay more then im actually to pay . I want feedback from someone that is incharge .
Contact number : ***
RS
Rochél Smith's update13 Mar 2019, 07:40
Reviewer Update
I don't care if there was any feedback from the call center . Why the hell will you over charge me just for switching ownership. I want am manager or boss toe make contact because you are breaking contract of making me pay more then im actually to pay . I want feedback from someone that is incharge .
Contact number : ***