CK
Charmaine K
1 reviews | Active since Oct 2010
17 Oct 2018, 15:47
Account
Every single month Vodacom phones me and tells me my husbands account is in arrears. I can not see this as I am paying this account every single month. Last month I paid twice and now still I am in arrears. About 3 months ago - I had the same problem and the lady I spoke to told me that Vodacom double charged my account and she will fix it for me. Now suddenly I am behind again and I can not see how as I pay my account each and every month. And most months I pay more than my account should be - where is all the extra money I pay into this account. Today a guy phoned again to ask to pay the arrears amount and when I told him my story he said I have to call him back with the previous reference which I do not have as I never go one
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Vodacom's replyOfficial
17 Oct 2018, 16:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2018, 16:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Oct 2018, 12:28 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2018, 12:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,